Effective Date: June 16, 2017
Our Commitment to Privacy
Thank you for visiting the Commonwealth Coordinated Care Plus (“CCC Plus”) Web site (the “Site”) operated by MAXIMUS Health Services, Inc. (“MAXIMUS”) for the Virginia Department of Medical Assistance Services. This Site is designed to make it easier for you to enroll and interact with VAEB online.
Information We Collect
Most of the site is available without registering or providing personal information. But, in order to take advantage of some of our Site’s features, such as the enrollment application or requesting changes to existing plan enrollment, you may be asked to provide or verify personal information.
You provide this personal information voluntarily when you:
- Register online using the Site and provide contact information
- Submit an enrollment application.
We clearly identify data you must provide so we can deliver the services or information you have requested. MAXIMUS may ask that you provide or verify the following personal information; the list is not exhaustive:
- First and last name
- Mailing address (including ZIP/Postal code)
- County of residence
- Medicaid ID number
- Your Social Security Number
- Date of birth
MAXIMUS uses the information collected to process your enrollment. It is your choice whether to provide this information to us. Providing this information is optional, but failure to do so in some cases will limit the services available to you.
How We Use and Share the Information Collected
MAXIMUS does not share your personal information with unaffiliated third parties.
We may use your information to improve the content, navigation, and efficiency of the web site.
We may use and share with others aggregated or anonymous (not personally identifiable) information that we have collected based on Web usage data, surveys or statistical information that we have compiled about our users.
Web Privacy Statement
In addition, our web servers automatically collect and log web usage data from you when you visit the Site. This information, including your Internet Protocol (IP) address, referring sites, pages viewed, browser type, operating system, CPU speed, referring or exit web pages, and length of visit, informs us about how visitors use and navigate the Site.
MAXIMUS will collect the information above from your visit to the Site only for these purposes and for purposes related to the services we provide on behalf of the Virginia Department of Medical Assistance Services.
“Do Not Track” Signals
“Do Not Track" is a preference you can set in your web browser to let the websites you visit know that you do not want them collecting information about you. The Site does not currently respond to a "Do Not Track" or similar signals.
MAXIMUS uses various technological and procedural security measures in order to protect the personal information we collect through the Site from loss, misuse, alteration or destruction. We have documented Information Security & Privacy policies to address data. We regularly provide information security and privacy awareness training to our employees. However, you should be aware that, due to the open and unsecured character of the Internet, MAXIMUS cannot be responsible for the security of transmissions of personal information over the Internet. We have prepared a formal incident response plan in case of a data breach.
To protect your communications through this web site, we authenticate, monitor, audit, and encrypt activity. You can tell when the site is secure by looking at the location (URL) field. If the URL begins with https:// (instead of http ://), the document comes from a secure server. This means your personally identifiable information cannot be read or deciphered by unauthorized individuals. This is part of our continuing commitment to protecting your information. Please note, that despite our efforts, no security measures are completely secure. Use of this system constitutes consent to such monitoring and auditing.
The Site is not directed towards children under 13 years of age, nor do we knowingly collect information from children under the age of 13.
Reviewing and Correcting Your Information
We try to keep information about you accurate and current. To update or correct any personal information maintained by our program, please call us directly at 1-844-374-9159 (TTY: 1-800-817-6608). The call is free.
How to Contact Us
1-844-374-9159 (TTY: 1-800-817-6608). The call is free.
Attn: Aubrey Lucy, Project Manager
P.O. Box 2029
Richmond, VA 23219