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Open Enrollment

Open enrollment is a certain time when you can change your health plan for any reason. It is only once a year.

For some members, open enrollment starts October 1 and ends December 31, 2021. For others, open enrollment starts November 1 and ends December 31, 2021. We will send you a letter by mail with your dates.

If you want to change your health plan:

Review all of your choices. There are many health plans.
Find out which health plans work with your providers.
Review each health plan’s added benefits.
If you get Medicare, consider choosing a Dual Special Needs Plan (D-SNP).

If you do not want to change your health plan, you don’t need to do anything.

For help, call the Enrollment Helpline at 1-844-374-9159 from 8:30 a.m. to 6 p.m., Monday through Friday.

Adult dental update

Starting July 1, 2021, adult Medicaid members will have more dental services and provider choices through DentaQuest. Covered services will include:

Cleanings, X-rays, and exams
Fillings, root canals, and oral surgery
Dentures

To find a dentist near you, go to DentaQuest. To learn more, call 1-888-912-3456 (TTY: 1-800-466-7566).

Dental services for children and pregnant women will not change.

Need health coverage?

Apply now!: COVER Virginia - New low-cost health coverage for adults. Get more information at coverva.org.

Questions?

For help choosing a health plan, call the CCC Plus Helpline.

Toll-free number: 1-844-374-9159
TTY: 1-800-817-6608
Hours of operation: Monday – Friday, 8:30 a.m. – 6:00 p.m.

To speak with us for a member, go to Authorized caller information.

We can speak with you in other languages.