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Important update

We are here to help you. Due to coronavirus (COVID-19), you may be on hold for longer than normal when you call us. You can use this website instead, or until you reach us.

To learn about Commonwealth Coordinated Care Plus, go to Learn
To find a provider or compare health plans, go to Choose
To enroll or check your case, go to Enroll

You can learn answers to common questions at FAQs

It’s Time for Open Enrollment!

Open enrollment is a certain time when you can change your health plan for any reason. It is only once a year.

For some members, open enrollment starts October 1 and ends December 18, 2020. For others, open enrollment starts November 1 and ends December 18, 2020. You will receive a letter by mail with your dates.

If you want to change your health plan:

Review all of your choices. There are many health plans.
Find out which health plans work with your providers.
Review each health plan’s added benefits.
If you get Medicare, consider choosing a Dual Special Needs Plan (D-SNP).

If you do not want to change your health plan, you don’t need to do anything.

For help, call the Enrollment Helpline at 1-844-374-9159 from 8:30 a.m. to 6 p.m.

Need health coverage?

Apply now!: COVER Virginia - New low-cost health coverage for adults. Get more information at coverva.org.

Questions?

For help choosing a health plan, call the CCC Plus Helpline.

Toll-free number: 1-844-374-9159
TTY: 1-800-817-6608
Hours of operation: Monday – Friday, 8:30 a.m. – 6:00 p.m.

To speak with us for a member, go to Authorized caller information.

We can speak with you in other languages.