Important update

We are here to help you. Due to coronavirus (COVID-19), you may be on hold for longer than normal when you call us. You can use this website instead, or until you reach us:

  • To learn about Commonwealth Coordinated Care Plus, go to Learn
  • To find a provider or compare health plans, go to Choose
  • To enroll or check your case, go to Enroll                        

You can learn answers to common questions at FAQs       

It’s Time for Open Enrollment!

Open enrollment is a certain time when you can change your health plan for any reason. It is only once a year.

For some members, open enrollment starts October 1 and ends December 18, 2020. For others, open enrollment starts November 1 and ends December 18, 2020. You will receive a letter by mail with your dates.

If you want to change your health plan:

  • Review all of your choices. There are many health plans.
  • Find out which health plans work with your providers.
  • Review each health plan’s added benefits.
  • If you get Medicare, consider choosing a Dual Special Needs Plan (D-SNP).

If you do not want to change your health plan, you don’t need to do anything.

For help, call the Enrollment Helpline at 1-844-374-9159 from 8:30 a.m. to 6 p.m.


Need health coverage?

COVER Virginia

Apply now!: COVER Virginia - New low-cost health coverage for adults. Get more information at coverva.org.


For help choosing a health plan, call the CCC Plus Helpline.

Toll-free number:  1-844-374-9159
TTY:  1-800-817-6608
Hours of operation:  Monday – Friday, 8:30 a.m. – 6:00 p.m.

To speak with us for a member, go to Authorized caller information.

We can speak with you in other languages.

አማርኛ | العربية | Ɓàsɔ́ɔ̀-wùɖù-po-nyɔ̀ | বাংলা | 繁體中文 | Deutsch  | فارسی | Tagalog | Français | हिंदी​​​​​ | Igbo asusu | 한국어 | Русский | Español​​​​​​​​​​​​​​ | اُردُو  | Tiếng Việt | èdè Yorùbá