Introducing Cardinal Care: Your New Medicaid Program
The Department of Medical Assistance Services (DMAS) rebranded Virginia’s Medicaid program as Cardinal Care. All managed care and fee-for-service Medicaid members will automatically be part of Cardinal Care. Cardinal Care, Virginia’s Medicaid Program, will continue to offer members the same health care services and will not reduce or change any existing coverage.
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Open Enrollment
Open enrollment is the time when you may change your health plan for any reason. Your open enrollment dates depend on the region where you live.
The next open enrollment dates are:
Tidewater region
September 1, 2024 – November 30, 2024
Optima Health is becoming Sentara Community Plan
As of January 1, 2024, Optima Health members will be automatically enrolled into Sentara Community Plan. Sentara Community Plan will send out new Member ID cards in November. If you are an Optima Health member and want to choose a different health plan, call us at 1-800-643-2273 (TTY: 1-800-817-6608).
Questions?
We can help. Call us to get answers to your questions about Cardinal Care. The call is toll free.
Phone: 1-800-643-2273 (TTY: 1-800-817-6608).
Hours of operation: 8:30 a.m. to 6 p.m., Monday through Friday.
Get the free mobile app
We updated the mobile app. It’s the same app with a new look and name.
To get the app, search for Virginia Cardinal Care on Google Play or the App Store.
If you already have the app, it will update to Virginia Cardinal Care.